Your Questions Answered

Can you verify the location that is required to be reported on the claim CMS-1500 form in Box 32 – Service Facility Location?

Tatyana Kantor 

CPB, Billing Department Supervisor 

In the scenarios where patients reside in different states where their providers can perform telehealth (licensed) but send claims to a local Medicare Contractor, it’s essential to report the location of the providers when performing the telehealth services. 

Fortunately, the provider is only required to enroll with the state in which they are physically located while delivering telehealth services. It means they do not need to enroll with every corresponding Medicare contractor for patients in different states, easing administrative burdens and facilitating smoother claim submissions.  

What is the time frame for commencing an action on a medical debt for hospitals and healthcare professionals in New York? 

Elizaveta Bannova,

Account Representative 

According to Section 213-d of the New York State law, actions on medical debts by hospitals licensed under article twenty-eight of the public health law, or by healthcare professionals authorized under title eight of the education law, must be commenced within three years of the treatment provided. This legal provision sets the time limit for initiating such actions, ensuring a clear timeframe for addressing medical debts in the state of New York.