HORIZON NJ HEALTH: After-hours availability

It’s important to ensure that your patients have timely access to quality medical care. Horizon NJ Health will review practices’ after-hours coverage through periodic on-site review of PCP’s offices and/or “secret shopper” phone calls. PCPs are randomly selected. You may be contacted after business hours or on weekends. You and your staff will be asked to identify the system the office uses for phone coverage after regular business hours. Your response will be considered acceptable/unacceptable based on the following criteria:

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