WCH is always happy to share its success stories with you. This month, we want to feature a recent story about the journey of our pharmacy specialty customer. 

The comfort and safety of clients are our top priorities, therefore we decided not to reveal the identity of the client. Through this story, we will call him Mr. A. 

Considering New York’s Medicaid Program with an October deadline, prescribers and pharmacies should be a part of the Medicaid program as fee-for-service providers. Of course, this caused some difficulties. It was never required before. That is why some pharmacies do not have enough time to switch from a non-billing to a billing provider.

Mr. A came to us seeking assistance. Realizing the complexity of the process, his decision was not to approach this matter with a vain attempt at paperwork. Our mission was to fix his status with Medicaid, and continue his work as a pharmacist so that he could fulfill prescriptions for all types of Medicaid-related plans. After consulting with our specialist, this collaboration has become one of trust.