In today’s evolving healthcare landscape, healthcare practices are turning to artificial intelligence (AI) to enhance their revenue cycle performance and improve the overall patient journey. By leveraging AI, practitioners can revolutionize their patient communication strategies, leading to better outcomes for both the practice and the patient. 

One specific area where AI can be applied is in customizing patient communications during the billing process. To illustrate this, let’s consider a hypothetical scenario where a practice’s workflow relies on a manual process. In this scenario, an overworked accountant individually reviews and personalizes each billing statement, taking into account factors such as payment patterns and patient history. While this approach may result in tailored messages that effectively motivate patients to pay their medical bills, it is not feasible for busy practices.