A Successful Audit Resolution 

Two years ago, our team was faced with a challenging audit request from SafeGuard, an organization known for its thorough evaluations of medical records. The request, aimed at one of our clients, was for a comprehensive review of submitted documentation. At that time, our client’s records were submitted quickly due to time constraints, and unfortunately, the results were far from ideal—receiving a 100% error rate on the submission. SafeGuard clarified that this audit was intended to be educational, providing insights for future improvements. However, the experience served as a crucial learning moment for both our team and our client. 

Fast forward to the present, more than two years later, our client found themselves placed under a pre-payment medical record request by SafeGuard. This meant that 100% of their sent claims were subject to review before any payments could be processed. The situation was complex and demanded immediate and precise action.