A friend of mine, an emergency physician with fifteen years under her belt, recently told me something that’s been haunting me. She found herself crying in a supply closet at 3 AM—not because she’d lost a patient, but because she’d spent forty-five minutes trying to document a simple laceration repair across three different software systems that refused to sync. “I became a doctor to save lives,” she said, “but I’m drowning in digital quicksand.”
This is American healthcare in 2025: where AI can predict heart attacks with stunning accuracy, but physicians are still burning out at alarming rates—not from life-and-death decisions, but from the crushing cognitive load of navigating technology that was supposed to liberate them.
The Great Healthcare Tech Paradox
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