When AI Can’t Decide: How New Laws Reinforce Physician Authority in Insurance Denials 

Olga Khabinskay, Director of Operations, WCH 

A Perspective from the Healthcare Business Management Conference 2025 

Writing from the Healthcare Business Management Association’s 2025 Fall Conference, I witnessed a striking consensus across every session, hallway discussion, and morning gathering: the healthcare community has reached a breaking point with AI-driven claim denials, and state governments are responding with unprecedented regulatory action.