By Elizaveta Bannova, Billing Department, WCH; Educational Officer, AAPC
Broken tools, unsupported clinicians — and a cost the industry can no longer afford to defer
Two recent RACmonitor analyses arrive at the same problem from opposite ends: the tools are wrong, and the people weren’t prepared. Neither problem is new. Both are getting more expensive — and at this point, the cost of inaction has begun to outpace the cost of the changes required to address it.
There is a version of healthcare compliance that works cleanly on paper: regulations are written, policies are updated, the professionals responsible for following them are trained, and the infrastructure that executes those processes is fit for the task. That version of compliance does not describe the American healthcare system in 2026.
Two recent analyses from RACmonitor illuminate why. One documents a finding that will surprise no one who works in healthcare administration: across a substantial share of mid-sized and large provider organizations, the administrative infrastructure remains anchored to fax machines, manual record submissions, and paper-dependent processes that introduce error, delay, and accountability gaps at every step. The second makes a more personal and equally uncomfortable observation: no physician, during residency, was ever pulled aside on rounds and told that the clinical decisions they were learning to make would one day need to be translated into compliance language, justified under specific regulatory frameworks, and defended in audits they had no idea were coming.
Together, these analyses describe not two isolated failures but a single structural one — a compliance system built on a foundation that was never designed to support it. The financial consequences are no longer theoretical.
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