Empire BlueCross BlueShield Introduces Convenient New Features: Digital Medical Records Requests via Availity 

Empire BlueCross BlueShield (Empire) has introduced a convenient feature to enhance the claims process for their Commercial members. With the integration of Availity, you can now receive and respond to requests for medical records, itemized bills, and other necessary documents digitally. Say goodbye to waiting for traditional mail or remittance advice and enjoy faster claims processing. 

If you have already registered for the Medical Attachments application through Availity Essentials, you are automatically eligible to receive digital notifications for document requests. This streamlined process enables Empire to promptly inform you when specific documents are required to process your claims. 

Here’s how you can access notifications and submit requested documents: 

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