Horizon Facilitates Faster, Accurate Solutions Through Online Resources 

Horizon is dedicated to ensuring that healthcare providers and their staff can access accurate information quickly and easily. To streamline the process, Horizon has introduced a range of online self-service tools that empower users to resolve issues without the need for a phone call. Beginning November 1, 2023, Provider Services representatives will no longer handle inquiries related to: 

1. Member Eligibility and Enrollment: Users can conveniently access and verify member eligibility and enrollment details online. 

2. Claims and Payment Status: Check the status of claims and payments with ease through Horizon’s online platform. 

3. Expected Patient Costs (Preservice): Get comprehensive information about anticipated patient costs before providing services, all online. 

4. Updating Information in Horizon’s Systems: Users can efficiently manage and update practice information within Horizon’s systems. 

5. Credentialing Online (coming soon): Stay informed about the upcoming online credentialing feature, designed to simplify the process.